PURPOSE Verifying unusual requests helps prevent fraud, data exposure, and account compromise. WHEN TO VERIFY Verify requests involving money, passwords, MFA codes, confidential data, urgent approvals, gift cards, payment changes, or unusual file sharing. HOW TO VERIFY Use a known trusted phone number, official chat, approved ticket, or existing contact record. Do not rely only on contact information inside the suspicious request. WHAT TO ASK Confirm who is requesting it, why it is needed, when it is needed, and whether normal process should apply. BEST PRACTICE If someone asks you to bypass procedure, that is exactly when procedure matters most.