How to respond to suspected malware
PURPOSE
Malware can steal data, damage files, or spread to other systems.
WARNING SIGNS
Unexpected pop-ups, antivirus alerts, strange files, slow performance, browser redirects, unknown apps, or messages sent from your account.
WHAT TO DO
Stop using the device for sensitive work and report the issue immediately.
DO NOT
Do not install random cleanup tools, disable security software, or delete evidence unless instructed.
INCLUDE
Describe what happened, what you clicked, any files opened, and when symptoms began.