PURPOSE Knowing the scope helps determine whether an issue is individual, team-wide, location-wide, or system-wide. WHAT TO ASK Ask a nearby coworker, teammate, or another user whether they see the same issue. CHECK DIFFERENCES Note whether affected users share the same location, system, role, network, device type, or file. DO NOT SPAM Ask a small relevant group first instead of broadcasting panic. BEST PRACTICE Include scope in the ticket so support can prioritize correctly.