PURPOSE Network testing helps determine whether a problem is related to Wi-Fi, wired network, home internet, mobile hotspot, or a specific location. TRY If safe and allowed, test from another network, such as a trusted Wi-Fi network or mobile hotspot. COMPARE Note whether the issue happens on one network or all networks. CHECK BASICS Confirm general internet access works by opening multiple trusted websites. BEST PRACTICE Include the network type and location when reporting the issue.