PURPOSE Searching the knowledgebase helps you find answers before opening a support request. SEARCH EFFECTIVELY Use specific keywords, error messages, system names, task names, or phrases from the problem you are seeing. TRY VARIATIONS If the first search does not work, try related words, shorter terms, or the exact error code. REVIEW RESULTS Check article title, date, audience, and related articles before following instructions. BEST PRACTICE Search before submitting a ticket when the issue is not urgent.