PURPOSE Requesting new articles helps fill gaps and reduce repeated support questions. WHEN TO REQUEST Request an article when the same question comes up often, a process is undocumented, or users need repeatable guidance. WHAT TO INCLUDE Include the proposed title, audience, problem or task, known steps, owner if known, and related systems or processes. EXPLAIN VALUE Mention how often the question comes up or what tickets the article could prevent. BEST PRACTICE A good article request is a shortcut to fewer future interruptions.