PURPOSE How to manage SAP sessions and respond to locked or stuck sessions. GENERAL STEPS Open SAP through the approved client or web access method, sign in with the correct account, and navigate to the transaction, report, menu, or setting related to the task. VERIFY RESULTS Confirm that the transaction, report, export, printout, shortcut, or navigation change works as expected before closing SAP. TROUBLESHOOTING If SAP behaves unexpectedly, note the transaction code, system/client if visible, approximate time, error message, and what you were doing before the issue occurred. BEST PRACTICE Do not repeatedly retry failed postings or transactions without understanding the error. Capture the message and ask for support before creating duplicate or incorrect records.