PURPOSE How to determine whether a problem is caused by internet connectivity or VPN access. GENERAL STEPS Open the approved VPN client, confirm you are using the correct work account, and connect using the VPN profile or connection entry provided by your organization. VERIFY RESULTS Confirm the VPN status shows connected and test access to the work resource you need. TROUBLESHOOTING If the connection fails, confirm your internet works without VPN, check for password or MFA prompts, restart the VPN client, and note the exact error message. BEST PRACTICE Do not guess VPN server addresses, portals, or configuration values. Use only the VPN settings provided by your organization or support team.