GOAL Make the problem reproducible. INCLUDE What you expected, what actually happened, exact error text, steps to reproduce, when it started, frequency, and business impact. SCOPE Say whether the issue affects only you, a team, a location, a customer, or everyone. WHAT CHANGED Mention recent password changes, updates, new devices, new files, travel, permissions changes, or software installs. GOOD FORMAT Use bullets or numbered steps. Support teams love structure almost as much as they love logs that are not screenshots of screenshots. RESULT Clear descriptions reduce back-and-forth and speed up resolution.