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Client support portal

How to identify multi-factor authentication scams

WHAT MFA SCAMS LOOK LIKE Attackers may send repeated approval prompts, call pretending to be support, ask for codes, or claim they need verification to fix your account. RED FLAGS Unexpected prompts, urgent messages, requests for codes, prompts when you are not signing in, or instructions to approve a request you did not start. WHAT TO DO Deny unexpected prompts. Do not share codes. Report the incident immediately. REMEMBER Support should not ask for your password or MFA code. BEST PRACTICE Only approve MFA when you personally initiated the sign-in.

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