PURPOSE How to collect details when NinjaOne alerts, assets, or tickets are not syncing as expected. GENERAL STEPS Open HaloPSA in a supported browser or approved app, sign in with the correct work account, and navigate to the relevant customer, user, ticket, queue, asset, agreement, schedule, time entry, project task, integration, or search area. VERIFY RESULTS Confirm that the ticket, note, attachment, status, assignment, time entry, schedule entry, customer, user, asset, agreement, notification, or NinjaOne-related reference appears as expected before closing the task. TROUBLESHOOTING If HaloPSA behaves unexpectedly, refresh the page, confirm you are in the correct customer or queue, check your permissions, try another supported browser, and capture any error message, ticket number, asset name, or timestamp. BEST PRACTICE Document work clearly and verify customer, user, asset, queue, status, time, and integration context before saving. PSA data is where service delivery, billing, and accountability meet; sloppy entries become expensive confetti.