How to close frozen applications
PURPOSE
Closing a frozen application can restore control without restarting the entire computer.
FIRST TRY
Wait briefly, then try closing the application normally.
FORCE CLOSE
Use the operating system's task manager or force quit tool to close the unresponsive application.
AFTER CLOSING
Reopen the application and check whether unsaved work was recovered.
IF IT KEEPS HAPPENING
Restart the computer and report the issue with the application name, time, file involved, and what you were doing.