PURPOSE A frozen computer may stop responding to keyboard, mouse, or application input. FIRST TRY Wait briefly. Some tasks temporarily freeze the screen while processing. NEXT STEPS Try switching applications, force-closing the frozen app, disconnecting unnecessary peripherals, or restarting normally. LAST RESORT Hold the power button only if the computer is completely unresponsive and no normal restart option works. REPORT IF REPEATED If freezing happens often, report when it occurs, what apps are open, and whether any error appears.