Knowledge base
Search everything at once, or narrow down by the same departments and categories you use when opening a ticket.
Browse step-by-step
Under Browse by topic, use Organization → Department → Category → Type → System to jump to any level—or open the full browser.
Open topic browserRecently updated
- How to avoid duplicate HaloPSA tickets
- How to document troubleshooting in HaloPSA
- How to document customer communication in HaloPSA
- How to request approval in HaloPSA
- How to review agreement or contract information in HaloPSA
- How to create a project task in HaloPSA
- How to link related tickets in HaloPSA
- How to use ticket templates in HaloPSA
- How to search tickets in HaloPSA
- How to report incorrect customer or user data in HaloPSA
- How to troubleshoot HaloPSA access issues
- How to troubleshoot HaloPSA page loading issues
- How to use HaloPSA notifications
- How to verify HaloPSA and NinjaOne asset mapping
- How to escalate HaloPSA and NinjaOne integration issues
- How to sign in to Kaseya VSA
- How to navigate the Kaseya VSA dashboard
- How to search for a machine in Kaseya VSA
- How to view machine details in Kaseya VSA
- How to check agent status in Kaseya VSA