Frequently Asked Questions

We're a consulting firm with two main practices: technology consulting (infrastructure, cloud, security, software) and strategic consulting (strategic planning, operational clarity, decision support). Many clients use one or the other; some need both. See our services for the full picture.

Reach out via our contact page, email consulting@boxorandyos.com, or call (413) 287-1080. We'll schedule a brief conversation to understand your situation; no charge, no pressure. From there we'll recommend next steps, whether that's a scoped project, an assessment, or an ongoing retainer.

Yes. We're based in Russell, MA and have deep roots in New England, but we work with clients nationwide; especially for consulting, assessments, and remote support engagements. On-site work is typically within our regional service area.

Our technology practice covers IT infrastructure, cloud migration and management, cybersecurity assessments, custom software development, system integration, and ongoing managed support. We tailor every engagement to your environment; browse the full list.

Absolutely. We often work alongside internal IT staff or existing vendors; providing specialized expertise, a second opinion, or extra capacity during a project. We're not looking to replace people who are doing good work; we fill gaps and add depth.

For managed support clients, yes; we offer coverage for critical issues outside business hours. For project-based work, emergency support can be arranged. Contact us to discuss your availability needs.

It's our practice focused on the bigger picture; where your business is headed, how operations should be structured, and what decisions need to be made next. This includes strategic planning, operational clarity, and high-stakes decision support. It's not technology work; it's the kind of guidance that helps you know what to do before you worry about how. Learn more.

Owners and leadership teams who feel pulled in too many directions, are growing faster than their systems can keep up, or are facing a major decision and want a trusted outside perspective. It's especially valuable for multi-business operators who need help prioritizing across ventures.

Yes; and that's often the best approach. Technology decisions are business decisions. We can help you figure out whether to invest in a new system and help you implement it, all under one relationship.

We don't publish fixed packages because every business is different. Engagements are typically scoped as project-based work (quoted after an initial assessment) or ongoing retainers for continued support and advisory. We'll always give you a clear proposal before any work begins; no surprises.

We respond to new inquiries within one business day. For active clients on retainer, response times are defined in your agreement; usually same-day for urgent issues and within 24 hours for everything else.

We've worked with small businesses, nonprofits, professional offices, multi-location operators, and growing teams across a range of industries. What matters more than your sector is whether you value honest, practical guidance over flashy presentations.

Yes. The first conversation is about understanding your situation and seeing if we're a good fit. If we move forward, we'll scope and quote the actual work separately. No obligation either way.

For general consulting inquiries, use consulting@boxorandyos.com or our contact form. For direct access to team members, visit their personal contact cards: Randall Hess or Robin Hess.