General Support Process
How-To / Support Guidance · Support Requests and Troubleshooting
Articles
- How to submit a good support request
- What information to include in a support ticket
- How to describe an error message
- How to take a screenshot of an issue
- How to record a screen capture of an issue
- How to identify when a problem started
- How to check whether others are affected
- How to test if an issue is device-specific
- How to test if an issue is browser-specific
- How to test if an issue is network-specific
- How to restart before escalating an issue
- How to document troubleshooting steps already tried
- How to follow up on a support request
- How to reopen a support request
- How to provide useful feedback after support is completed